Booking terms & conditions
When you book this program, you are booking directly with The Calgary Climbing Centre. Any booking on the Outdoor Rock Climbing Series Programs will be governed only by the Booking Terms & Conditions in place at The Calgary Climbing Centre. The Cloud Nine Guides standard Booking Terms & Conditions will not apply. Any rebooking of programs, cancellations, refunds or request for credit must be made with The Calgary Climbing Centre directly.
The Calgary Climbing Centre Outdoors - Terms & Conditions:
This is an ADULT Lesson.
You must be 18 years or older to attend. If you are not 18 years or older, please contact the Calgary Climbing Centre Hanger at 587-230-0189 for alternatives.
The Calgary Climbing Centre Outdoors (CCCO) is committed to offering you a great outdoor experience in the Rocky Mountains. We understand that weather and mountain conditions can be (at best) unpredictable, but we always strive to offer a great experience and opportunity for learning, regardless of the conditions.
Regardless of conditions, on the day of your course, participants must be at the climbing venue on time to discuss the options available. Often there are several weather systems between the city and the venue, and although (for example) it may be snowing in Calgary, it might also be warm and dry at the venue. In the event of extreme weather conditions that may affect the instructors’ ability to offer a safe course, we reserve the right to cancel a course at any time.
Advance Cancellations: We will contact you by phone and process a full refund immediately to cancel a course prior to the date of the course (no later than 9pm the day before).
Day of Cancellations: If the course was to be cancelled at the venue due to weather, the participants present would receive a full refund. On your course day, If you choose not to be present at the venue, we will not issue a credit or refund.
Participant Rescheduling: We will accept rescheduling requests and cancellations of course registration up to 7 days before the course start time. You will be charged a $50 administration fee if you cancel or reschedule a course.