Get connected with your program manager

If you're interested in getting more information on booking a Private Backcountry Ski or Splitboard Guide, our Program Managers are here to help you through the process.

Before you book online with us, feel free to call ahead to schedule a meeting with a Program Manager to discuss goals and objectives, trip locations, and expected conditions for your trip, and we'll send you a detailed pricing quote for review based on the logistics and itinerary you approve. 

Once booked, our Program Managers become your point of contact from the time of booking through the completion of your course. They are available to you 5 days a week and will be available to assist you in all aspects of your booking with us. 

7 days in advance of your booked dates, they will connect you with your Mountain Guide, who will then begin to finalize the departure details with you and your group.

Guide : Guest Ratios

Guide to Guest Ratios on our Private Ice Climbing Programs are limited to 1 Guide: 2 Guests, this can be increased depending on the nature of your request. If you are looking for a Private group of Ice climbing, with some education, then this can be increased to 1:6. 
 

Travel to CANMORE

Our suggestions for your most efficient way to access the program venue from a variety of locations and international ports of entry:

• Calgary (YYC) to Canmore:

  • Those Guests travelling from, or arriving by air at Calgary International Airport: Take the Trans Canada Highway, travel time is around 1.5hrs. A rental car may be required. Though public transfers or transportation options are also available to you.
    Find a travel plan here.

• Edmonton (YEG) to Canmore 

  • Those Guests travelling from, or arriving by air at Edmonton International Airport: Typically take a 4hr drive along the AB 2 and the Trans Canada. A rental car or personal transportation will be required.
    Find a travel plan here.

• Travelling from British Columbia: 

  • For our Guests travelling and arriving from locations in British Columbia: Golden to Canmore. 

Transfers from Calgary International Airport:

Transfers are available departing Calgary International, directly to Revelstoke. We'd suggest Rider Express for those requiring transfers from Calgary.

• Rider Express
• Banff Airporter
   

Early ARRIVALS

ACCOMMODATION & TRIP PREP

For those looking to arrive early ahead of your program, our base in Canmore, Alberta as well as the townsite of Banff, a further 20-minute drive inside the East Gates of Banff National Park, and Lake Louise offer a variety of useful pre-trip amenities and comfortable accommodation options. Following are suggestions for accommodation and gear and equipment retailers to help you prepare post-arrival:

• ACCOMMODATION:
   

  • CANMORE 
    ALPINE CLUB OF CANADA
    THE PAINTBOX LODGE

  • BANFF
    BUFFALOBERRY LODGE

  • LAKE LOUISE
    CANADIAN ALPINE CENTRE
    THE POST HOTEL

  • GOLDEN
    KICKING HORSE RIVER RESORT

  • REVELSTOKE
    THE SUTTON PLACE 
    COAST HILLCREST HOTEL REVELSTOKE 

GEAR PURCHASES PRE-TRIP:

For those looking to purchase gear and equipment prior to your course, we would suggest the following local Bow Valley retailers:

• Vertical Addiction
  • Located in Canmore, Vertical Addiction offers a complete selection of technical climbing, mountaineering and ski equipment along with a broad selection of technical clothing. 
     
• Monods Sports
  • Located in Banff, Monods is one of the longest operating outdoor equipment and clothing retailers in the Bow Valley. Monods have a large selection of technical clothing and equipment offerings.
     
• Black Diamond Equipment
  • Our Affiliate Partners at Black Diamond Equipment are our first choice for technical clothing and equipment. Check out their broad range of technical clothing and equipment and purchase at either Monods or Vertical Addiction locally.
     

Mountain Meal Program

Complete or partial Meal Program are available as additional add ons to all our Private Guiding Programs

Dietary restrictions can be accommodated. Please contact our Program Managers at the office for more information on Gluten Free, Lactose Free, Paleo or allergy restrictions for your trip, and a complete pricing quote.

REQUIRED EQUIPMENT

Gear & Equipment Required will be based on your finalized Private Program Itinerary. Please find the following as a baseline for your reference. We are able to provide all technical equipment for the program that you choose. The only thing that we cannot provide is Mountaineering boots. 

You will require one of the following travel equipment kits to join us on your Private Program. Items can be provided additionally to your booking at your request:

• Backpacks - Small Day Pack ~ 35L
• Mountaineering Boots (not provided)
• Ice Axes (can be provided upon request)
• Crampons (can be provided upon request)
• Harness (can be provided upon request)
• Helmet (can be provided upon request)
• ATC Style Belay Device (can be provided upon request)
• 2 Locking Carabiners (can be provided upon request)
• 120cm Sewn Sling (can be provided upon request)
• Leash or Personal Anchor System (can be provided upon request)
• Sunglasses (We suggest Julbo Sun Glasses)
• 50+ SPF Sunscreen
• Lib Balm with SPF
• Headlamp with Fresh Batteries
• Water Bottle - min. 1L 
• Blister Kit
• Camera
• Trekking Pole

ESSENTIAL CLOTHING

This essential clothing list is provided firstly to help support a better quality experience for you while on trip.

• Base Layers - Either wool or synthetic, or a polypro base layer are the best options. DO NOT wear cotton base layers. 
• Mid Layers - Wool, synthetic or polypro is are best
• Softshell Jacket or Goretex Jacket
• Softshell Pants or Goretex Pants
• Insulated Jacket - Large Parka style jackets are very important for the moments we're stopped during the field day. Down Parka's or Synthetic Down Parka's are a very important addition to your clothing systems for the course.
• Socks - Wool blend, no cotton.

Trip Cancellation & Interruption Insurance

The best method to protect your investment with us should unforeseen arise requiring you cancel your booking, is to purchase a Trip Cancellation & Interruption Insurance Policy. 

Lifestyle Insurance has covered many of Cloud Nine Guests on trips all over the world, and we have first hand experience seeing these policies activated by our Guests. 

Safeguard your trip costs and investment with us. Request a Quote from Lifestyle Financial.

Is this coverage required?

• For Canadian Residents, coverage is suggested by not required to register.
• For Non-Canadian Citizens, coverage is suggested but not required. It is strongly suggested that your policy includes Emergency Medical Coverage, unless you carry alternative policy which will respond in the event of medical emergency.

WAIVER - Release of Liability & Indemnity Agreement

Prior to booking you will be required to acknowledge that you have been provided a copy of our Waiver of Liability Agreement for your review. All participants, or their legal guardians wishing to participate on any Cloud Nine Programs, must acknowledge that they have been presented this document, have read it in its entirety, and understand the agreement being entered into by signing. While there is no obligation to enter into this agreement with us, it is a condition of our service provision. 

    REVIEW OUR WAIVER OF LIABILITY HERE

Booking TErms & Conditions

Before you book your course, please review our Booking Terms & Conditions. We do not accept bookings without your voluntary acceptance of these terms. Please read carefully as these terms outline specific policies and guidance for both our staff and clients with respect to refunds, cancellations, rescheduling, credit forward, refund exemptions etc.

    REVIEW OUR BOOKING TERMS & CONDITIONS HERE