Booking Terms & Conditions
We do not accept bookings without voluntary acceptance of our Booking Terms & Conditions. These terms outline a requirement to review our Waiver, as well as outline our refund and cancellation policies. Please read carefully.
WAIVER - Release of Liability & Indemnity Agreement
At time of booking you will be required to acknowledge that you have been provide a copy of our Waiver of Liability Agreement for your review. All participants, or their legal guardians wishing to book any Cloud Nine services must acknowledge that they have been presented this document prior to any payment for services, have read it in its entirety, and understand in its entirety the waiver being entered into by signing. While there is no obligation to enter into this agreement with us, it is a condition of our service provision. Review our Waiver of Liability & Indemnity Agreement Here:
Our staff will provide you with an identical physical copy of this document on the first day of your program, as we will need to witness it's completion and signing in person. Any personal information provided on the waiver, must be verified with a single piece of Government issued identification such as a Drivers License or Passport.
Payment Methods Accepted:
We will accept the following payment methods:
- American Express
- International Funds Transfers
Prices as listed on our website do not include sales tax. During the checkout process applicable sales tax amounts wil be added to your order and visible in your cart prior to payment.
Guide Gratuities & Tipping:
Our view is that while a gratuity will always be appreciated, it is never expected.
If you feel that your Mountain Guide has provided you with an experience deserving of a gratuity, amounts on average reflecting 10% - 15% of the total cost of the booking would be considered the norm in Canadian Guiding.
CANCELLATION, REFUND & CREDIT FORWARD POLICY:
If we at Cloud Nine Guides are required to cancel a program based on our inability to provide services, a full refund or credit of the course cost will be provided. Cloud Nine Guides will not be liable for other costs you incur outside those payable to Cloud Nine Guides, which include but are not limited to accommodation costs, transport costs, equipment rentals or meals.
A non-refundable deposit totalling 50% of the total course costs is required to confirm your booking and reserve your preferred dates for most programs. Some courses, such as our Avalanche Skills Training Courses, and International Expedition Programs will require full payment at time of booking. Special Refund & Credit Terms apply to International Bookings and are discussed with clients on a per booking basis. Full payment of any outstanding balance(s) is due 30 days prior to the first day of your trip. If payment for a balance owed has not been received by this time, we reserve the right to withhold all amounts paid, and to cancel your booking.
Booking a program on a date(s) less than 30 days from the 1st day of the program will require full payment at time of booking and is non-refundable. Excluding your non-refundable deposit, any eligible amounts paid can be refunded or applied as credit at your discretion* so long as you are making the cancellation 30 days or more in advance of the 1st day of your program
Refunds are not provided to those making cancellations less than 30 days prior to the 1st day of your trip, course or program.
Cancellations or rescheduling of program dates initiated by our team, or as mandated by governing bodies, in relation specifically to managing increased risk due to, but not limited to, adverse or extreme mountain weather and conditions, fire, flood, elevated avalanche hazard, epidemic, pandemic or other "act of god" type events, are not eligible for refund. In these instances, you will have the option to rebook the same program with us at a later date without additional charge.
EXCLUSION - Critical Incident Response:
The Code of Conduct maintained by our regulators as professional Mountain Guides, mandates that we are to provide assistance to any critical incident taking place in the vicinity of our programs or operations, so long as this response does not unduly increase risk to either ourselves or to you, our clients. In the event we are required to respond to a critical incident, it should be expected there will be disruption to your program. This includes but is not limited to the need for an alternate objective, cancellation of the program day, or cancellation of your entire program. In these instances you will not be eligible for a refund or credit.
We cannot emphasize enough the purchasing of trip cancellation and interruption insurance to safeguard your investment with us.
Why Is My Deposit Non-Refundable?
Long before we depart for a trip, a significant amount of time behind the scenes is invested by our staff in the logistical planning and preparation stages of your trip. Trips or programs may require that we secure outside food services, accommodation, or transportation, course materials, as well as various other logistical requirements. We are required to invest our time, which incurs cost, to ensure all logistics are adequately prepared for your program with us. Further, to ensure that we are able to maintain a staff of highly experienced Mountain Guides, we confirm their work by making financial commitments to them ahead of your program. This process starts immediately (often the same day) after your booking and deposit is received. The moment we begin to build a trip for our guests, we begin to incur the associated costs. Your deposit pays for the time we work prior to your trips departure + your trips expenses.
Trip Cancellation & Interruption Insurance
Safeguard your investment with us.
We regognize that sometimes life happens, and when it does, this can impact your ability to join us for your program.
Lifestyle Financial is well accustom to working with the specific needs of our Guests for our programs both domestic and international. Regardless of the broker you choose, it is important to be mindful that many policies will have exclusions for coverage that relate to technical climbing, avalanche terrain, or high altitude and working with a capable broker will ensure seamless activation of you policy should you require it.
While many of our programs do no require this coverage, some programs such as our international programs, and DREAMTRIPS, require it.
Contact our office for more information, or REQUEST A QUOTE.
Am I Required to Purchase Insurance?
For select programs coverage is required. For many of our programs coverage is optional but strongly recommended.
For Canadian Citizens on our Domestic Programs:
- Coverage is not required, but strongly recommended.
For Foreign Guests on our Canadian Programs:
- Coverage is not required, but strongly recommended and to include Emergency Medical Coverage.
For All Guests on International Programs:
- Trip Cancellation & Emergency Medical / Mountain Rescue Coverage are required.